Mar
12

Search the Facebook Garage for a friend’s opinion

FBGarageYou look out into your company’s parking lot. In a sea of fluidic and kinetic automotive beauty sits your square, dated and unimaginative car. You think to yourself, “I really need a new car”.

But you’ve been out of the car market for years – where do you even start?

When we have questions – we search online. The search bar has become a reflex for inquiry. But is it the best tool when it comes to car buying research – yes and no.

For general information and to begin your automotive homework the search bar is ideal. “Is the new Civic any good” or “Safest car for kids” – easily things that can be answered by the World Wide Web. But once you’ve found your answers you have to ask yourself: Is this a trusted source? What if I have more questions? [Read more...]

Feb
01

Twitter drives Lincoln Super Bowl ad into a ditch

You may be asking yourself what the hell rally pacenotes have to do with Lincoln Motor Company. If you concluded; not a damn thing – you’re exactly right. Pat yourself on the back.

Millions of others will reach a similar conclusion when the luxury brand’s Super Bowl ad airs this weekend.  All across America people will slow-turn to the person next to them, curious if they to have the same dumb What the F…look on their face.

Social Media Sourcing

This new ad is the culmination of tens-of-hours planning and millions of dollars spent. Gurus, experts, masters – even ninjas were likely brought in to come up with a strategy [Read more...]

Oct
22

Facebook Gifts: Automotive Giving

Facebook continues to evolve, for better or for worse. These changes are likely in response to advertisers and in hopes of courting new ones. Facebook must demonstrate a sustainable revenue model to put shareholders at ease.

While the auto industry is just one of many consumer brands on Facebook, Borrell Associates predicted that in 2012 the auto industry will spend $30.8 billion with 40 cents of every dollar going to digital.

Digital companies, Facebook included, know how important (read lucrative) it is to accommodate the auto industry. The job announcements below were all pulled within the last month. These companies look to flatter not only manufacturers but also retail dealer groups who sit in the trenches of consumer interaction.

I’ve had a few interesting concepts for Facebook and the automotive industry, most notably [Read more...]

Oct
18

Social Currency & Xboxmercials

A Trial In Digital Marketing

Each day automakers search for innovative ways to influence buyers.  Marketers continue to improve their ability to coordinate digital into their traditional campaigns. Why is digital important? Simply put – today’s technology allows marketers to be flexible, accurate, engaging and measurable. The average American has an incredible array of tech constantly at their fingertips, each of which create a new challenges (losing viewers) and new opportunities (gaining new viewers)

Below are two concepts I had combining technology and automotive marketing.

We Don’t Need No Stinking Badges! 

This weekend I looked over Ford’s in-house social media platform – dubbed Ford Social. Much like its title, it’s a platform that allows people to share their stories, experiences and ideas with the brand. Users can also opt to select from an assortment of Ford-branded badges to represent their lifestyle or passion as it relates to Ford’s product offerings. Everything you do on Ford Social can be easily shared with your online friends through traditional social media, such as Facebook or Twitter.

While Ford has built a strikingly good looking and user-friendly platform, it lacks a bond to the real world. As good as it is, at some point users will revert back to both real-life and their traditional social media platforms where their friends and family live.

Badge, Move Over. Meet Money

While virtual badges are fun and expressive, free stuff is [Read more...]

Oct
16

Should brands live tweet TV?

When watching TV automakers have two chances to put product & messaging in front of your eyeballs: the traditional 30-60 second ad or in-show product placement.

The advent of the digital video recorder has given users the ability to skip past commercials pushing automakers towards product placement as the operative eyeball grabbing media buy.

In case you aren’t familiar with what automotive product placement looks like - I’ll describe it for you.  During a television show it typically comes in the form of a long akward shot of a vehicle or its navigation system. It can also present itself as an out-of-place comment about a vehicle’s fuel economy while doing something unrelated, like speeding to catch a murderer.  That is product placement.

The most recent Nielsen Cross-Platform Report showed that viewers who watched Live [Read more...]

May
22

ROI of an Autograph

There’s nothing like them. I’ve been to several. Even helped organize a handful. What makes them special is their beginning. They are grassroots – born out of passion and love. They are independent, self-governed, a republic of mechanical showcase. 365 days a year thousands take place across the US, some big – some small, all important in their own way. Cultures and communities collide to share their love, their work, their appreciation. They are car shows and I love them.

This weekend I attended a local car show, the 5th annual Moparpalooza. The show brought together every brand that has ever lived under the Chrysler pentastar. The event raised money for the Fisher House Foundation, a nonprofit that provides housing to families of wounded warriors while they receive care.

The show was in high gear. The parking lot filled with [Read more...]

May
17

Marketing with Siri

First and foremost: THIS POST IS HYPOTHETICAL. At no point do I anticipate Apple will turn Siri into a marketing platform, but if they did…imagine the possibilities!  That’s what this post is. 

A hypothecially look at Marketing with Siri.

You are probably familiar with Siri. If you are not, please Google it. I’ll wait………OK. Moving right along.

While Siri allows iPhone users to do a multitude of things hands-free, much of the focus, both in application and marketing,  has been discovery. Siri in many ways has become its own search tool. You generate a Q and she provides an A. The difference between Google search and Siri is Siri’s A’s can be chained to other actions on the phone such as navigation, notes, call, etc.

While Siri may be a tool of discovery and accesibility, she can also be entertaining. The folks at Apple have programmed Siri with preset responses that make her more human, most notably giving her a sense of humor. If asked the right questions that is. This proves that Siri can be programmed to provide specific outputs based on inputs. Meaning Apple can tell Siri what to say when she is asked a certain question.

Example 1.

Placing preprogrammed Qs & As within Siri to support a national marketing campaign.

For this example we’ll use the new 2013 SRT Viper. [Read more...]

May
01

Will User Generated Content Crowd Out Creative?

In case you missed it, Adobe, the company behind popular creative programs such as Photoshop, InDesign, and Illustrator is betting big on online collaboration. The new service, christened Creative Cloud, will give users access to every program within Creative Suite 6 (CS6). This will cost users a monthly fee of $30 for students/teachers and $50 for everyone else (Adobe is running a $30 monthly deal for current CS suite owners).

What does this mean for brands? Simple – a conceivable creative shift.

Over the years brands have amassed hundreds of thousands of online fans and are always looking for inventive ways to engage with those fans. Adobe’s online push could offer brands a way to collaborate on user-generated content (UGC).

The concept of using social media to request, curate and share UGC isn’t new. What would be new is an approach wherein brands openly collaborate with users to create approved promotional content, instead of paying a creative agency.  This means the next piece of direct marketing a brand sends out could come be the work of a brand advocate and not the creative agency of record.

The Tides are a Changin’

The advertising industry is evolving. Large agencies, eager to play in the social arena are partnering with and/or acquiring pure-play social firms. This transformation is a great opportunity to evaluate the acquisition of creative content.

Adobe’s Creative Cloud would allow brands to build and manage a group of volunteers skilled in Creative Suite products, who are also believers in the actual brand. These volunteers are passionate about the product; understand how it works and how it makes them feel.  Imagine – an army of [Read more...]

Mar
19

What is #DCCarChat?

Across the nation people are asking “What is #DCCarChat?”  Well, I’m here to tell you.

When you think Nation’s capitol, you rarely think automotive industry. However Washington plays a large role in the cars you drive and the roads that take you where you want to go. Whether it’s fuel economy standards, safety requirements or government loans – D.C., rightly or wrongly depending on your political ideology, has become an important part of the automotive industry.

With so many new automotive professionals in the area,  [Read more...]

Jan
05

Automotive forums – all grown up

Twenty years ago vehicle owners and enthusiasts only had a handful of outlets for automotive information. They could turn to books, a local mechanic or a trusted friend who “knew cars.” Many times troubleshooting involved a couple of people leaning over an engine, one scratching their head while the other tapped, poked and prodded haphazardly at various engine components hoping to get lucky.

Nowadays you can find answers to anything (literally anything) using the Internet. While the web is a never-ending fountain of wisdom, it can be overwhelming and drown the occasional visitor. Luckily [Read more...]

Nov
09

Why Do Automakers Still Need Lobbyists?

When you think of cities with a robust automotive presence Washington D.C. probably doesn’t cross your mind. The automotive industry ‘invests’millions in the District yet D.C. manufactures no cars nor is it home to any automotive suppliers. Then where does all that money go?

Easy – Capitol Hill and the White House.

I know what you’re thinking; another tirade on political contributions and a call for “change in Washington.” That’s not it at all. What motivated me to blog about this topic was [Read more...]

Nov
07

Why Dealerships Should Avoid Facebook…First.

Today Tier10 Marketing tweeted a link to their corporate blog about a story USA Today ran back in August (yes, 4 months ago). The story showcased the success of a Tier10 client - Robinson Honda of Torrance, California. What puzzled me is the story didn’t highlight profits, increased traffic, customer ratings or transaction prices; but instead the number of Likes the dealership received on Facebook. Moving metal? Thing of the past people!

OK. So that may be a little cynical (read smartass). They are a marketing firm and getting Likes is what they do. I just don’t get the excitement around simply having a Facebook page, let along the number of Likes you have. When my 12-year old cousin updates his status on Facebook, he gets over 20 comments – within an hour! This dealer had maybe 1 organic comment every 13 status updates. Perhaps my cousin has a newsworthy future in automotive sales or marketing?

Why none of this matters.

Dealers, god love ‘em, are hell bent on having the biggest and longest…..direct marketing lists. Uh…what did you think I was going to say? Why such a long list? What weapon is easier when hunting duck – a rifle or a shotgun? (Shotgun in case you were wondering).

You see dealers want to fill as many inboxes as they can with large impersonal HTML-rich ads for every Holiday known to Uncle Sam. Just wait. If you’ve contacted a dealership in the last week or so, be prepared for the onslaught of red, white and blue Veterans Day ads headed your way.

CELEBRATE VETERANS, THE MILITARY, AMERICA AND APPLE PIE – BY BUYING THIS BIG BAD ASS TRUCK! ZERO DOWN, NO JOB, NO CREDIT REQUIRED. WE WANT TO SELL YOU THIS TRUCK, TODAY!

That is, after you purge your inbox of the “Thank you for contacting us. Someone will be with you shortly” email, followed by the ill-timed message 5 minutes later “Are you still interested in that 2012 HONDA CIVIC Sdn DX STOCK# 2120126 Transmission: Automatic?”

The funny part: You just wanted to know the interior color. Now you are on a list serve, have 2 (if you’re lucky) emails and still have no idea what the interior color of the car is.

Back to the original question – Why the hype over FacebookHOPE.

I believe people see Facebook as the last bastion of electronic person-to-person interaction they can have with dealers. There’s no automatic response and you aren’t required to give up your email address to post a question on their wall.

US Today was correct to highlight the growing use of Facebook by dealerships, but they missed a big portion of the equation…and so will many of the “41% of dealerships [currently on] Facebook”.  My advice to the other 59% – before you join the club and start your hunt for Likes ask yourself this: “Do you interact with your customers on a personal level?”

In the world I live in you don’t need Facebook to do what Facebook does. Likes in real life are built on personal relationships which no analytic can measure, even Google. While the other guys are out hunting for the next viral kitten video to post on their Facebook wall to “drive traffic”…..Take the time to turn off the auto reply and personally write back to your leads.

You’d be surprised the power of a personal response. After all, we all love to feel special now and again.

Happy Motoring,
DCAG